Someone I know is in trouble — can I report on their behalf?

Yes. You can write to our support email (support@3qqee.lat). We take third-party requests seriously and act accordingly.

For Ages 21+

Play responsibly at 3qqee

3qqee believes entertainment is truly enjoyable only when it is safe and controlled. All our tools and support are always here to keep your gaming experience protected.

What is responsible gaming and why does it matter?

Online gaming is an entertainment activity — but if it gets out of control, it can have a negative impact on your personal and family life.

At 3qqee, we do not just provide an enjoyable gaming experience — we want to ensure that every player plays with a healthy mindset. Responsible gaming means knowing your limits, staying within your budget, and never treating entertainment as a source of income.

A healthy attitude is: gaming is entertainment, not investment. If you only wager money you can afford to lose, every session stays enjoyable — whether you win or not.

Keep in mind

Gambling is never a solution for paying off debt or resolving financial problems. The outcome of every game is completely random — past wins do not guarantee future wins.

21+ 3qqee is for players aged 21 and above only. Opening an account or playing as a minor is strictly prohibited.

Our Protection Tools

3qqee provides several practical tools for player safety. You can use any of them at any time.

Deposit Limit

Set a limit on how much money you can deposit per day, per week, or per month. Once set, this limit takes effect immediately, and increasing it requires a 24-hour waiting period.

Time-Out Feature

Need a short break? Activate a time-out on your account for any period from 24 hours up to 6 weeks. During this time, logging in or placing bets will not be possible.

Self-Exclusion

If you feel that betting is having a negative impact on your life, choose long-term self-exclusion. Options range from a minimum of 6 months up to a permanent ban.

Session Time Limit

Set a maximum duration for each gaming session. When the set time is up, the system will automatically log you out — so you do not spend longer than intended without realising it.

Betting History

View your complete transaction and betting history at any time. Understanding your spending patterns makes it easier to set limits and keep the situation under control.

Reality Check

Set a reminder at set intervals to notify you how long you have been playing. This small pause helps you make conscious decisions.

Warning signs of problem gambling

If any of the following applies to you, seek help right away. Ask yourself honestly — an honest answer is the first step toward change.

Spending more money on betting than your budget allows
Placing more bets to try to recover money you have lost
Hiding your betting from family or friends
Wanting to stop betting but being unable to
Your work, studies, or relationships are being harmed
Betting with borrowed money or money taken on credit
Feeling anxious or uncomfortable when you are not betting

Build healthy gaming habits

Set your budget in advance

Decide in advance how much money you can afford to lose on entertainment each week, and stick to that limit.

Set a time limit

Fix a maximum time for each gaming session before you start. Use an alarm or a session timer.

Do not play on impulse

Never bet when you are angry, sad, or under the influence of alcohol. Make decisions with a clear head.

Take regular breaks

Instead of long sessions, take short, frequent breaks. Give time to other activities and to your family.

Do not treat winning as the goal

Do not expect to win every time you bet. This is entertainment — the outcome is uncertain.

Protection of minors

3qqee strictly ensures that anyone under 18 or 21 years of age cannot use the platform.

Age verification is mandatory

To create an account at 3qqee, a player must be 21 years of age or older. Age is verified at registration and again later if required. Accounts opened with false information will be closed.

If there are younger members in your household, use parental control software on your device. Never share your account details (username and password) with children or teenagers.

Allowing a minor to access an account or placing bets on their behalf is strictly prohibited and may result in the permanent closure of the account under any circumstances.

How to get help?

If you feel that betting is causing problems for you or someone close to you, do not delay — reach out now.

24/7 Live Chat Support

3qqee's support team is available 24 hours a day, 7 days a week via live chat. Any responsible gaming matter — setting a deposit limit, activating a time-out, or requesting self-exclusion — can all be handled through live chat.

Support is available in both Bengali and English.

Contact us by email

Send your request, concern, or any question by email. Our responsible gaming team responds to every message.

Email address:

[email protected]

About external support

Online gaming problems are a recognised mental health issue. If you feel you need deeper support, speak with a mental health professional or counsellor. An open conversation with family and friends can also help.

Frequently asked questions about responsible gaming

Simple answers to the most commonly asked questions.

After logging in to 3qqee, go to Account Settings and find the "Responsible Gaming" section. There you will find options to set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately. If you want to increase a limit, a 24-hour waiting period applies.

Yes. When you request self-exclusion, any balance in your account will be returned in accordance with the applicable rules. For more details, contact our support team via live chat or email.

A time-out is a temporary break — from 24 hours up to 6 weeks. When the period ends, your account is reactivated automatically. Self-exclusion is a long-term or permanent solution — it starts at a minimum of 6 months, and even after the period ends, additional steps are required to reactivate the account.

You are required to provide your date of birth at registration. If needed, age verification may be carried out using a national ID card or passport. If it is confirmed that you are under 21, your account will be closed and no bonuses will apply.

Yes. You can write to our support email ([email protected]). We take third-party requests seriously and act accordingly.

No. Once self-exclusion is in effect, no promotional communications will be sent to your email or through any other channel. We respect your decision.

Play safely and enjoy

Your safety is our top priority at 3qqee. Know your limits and enjoy entertainment responsibly.

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