3qqee Privacy Policy

3qqee ("we", "our", "platform") operates a safe and reliable online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") clearly informs you about how your personal information is collected, used, and kept secure when you use our website 3qqee.lat.

By creating an account or using our platform, you are considered to have accepted the terms of this Policy. We ask that you read this Policy carefully before using our services.

To ensure a safe and quality experience on the 3qqee platform, we collect the following types of information:

2.1 Information You Provide Directly

When you create an account or use our services on 3qqee, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket or Upay account number)
• Documents required for identity verification (national ID or equivalent)
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Date and time of access to the platform
• Pages visited and time spent
• Cookies and session data (see details below)

2.3 Transaction Information

We keep a record of every financial transaction you make — including deposit amounts, withdrawal amounts, date and time, and the payment method used. This information is essential for preventing financial fraud and maintaining account security.

3qqee uses your information only for the purposes listed below. We do not use your data for any unauthorised or unnecessary purpose:

To operate 3qqee's services, we may share limited information with trusted partners in certain cases. However, such sharing is always governed by strict contractual obligations:

4.1 Payment Processors

To complete financial transactions, we share the necessary transaction details with payment service providers such as bKash, Nagad, Rocket, and Upay. This information is used solely for processing the specific transaction.

4.2 Technology & Service Providers

Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and others) and server service providers may access certain information as required for technical purposes.

4.3 Legal Obligations

If disclosure of information is required as part of a court order, government directive, or legal process, 3qqee will act accordingly.

4.4 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, we will notify you in advance.

Cookies and similar technologies are used on the 3qqee website to improve your browsing experience and ensure the quality of our services.

5.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the platform. Without these, login and transactions are not possible.
• Functional Cookies: Store your preferences, language settings, and session information to reduce the need to log in again.
• Analytics Cookies: Analyse user behaviour to help improve the platform. This data is completely anonymous.
• Security Cookies: Used to detect and prevent fraudulent activity.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may prevent you from using certain features of the platform.

3qqee applies industry-leading technical and organisational measures to protect your personal information:

• SSL/TLS Encryption: Our entire website is secured with an SSL certificate. All data transmitted between your browser and our server is encrypted.
• Password Hashing: Your password is never stored as plain text — it is transformed using a strong cryptographic hashing algorithm.
• Access Controls: Only authorised staff can access specific data on a need-to-know basis.
• Regular Security Audits: Regular security reviews and vulnerability tests are conducted on our systems.
• Data Backups: Your data is securely backed up to ensure it is not lost due to any technical issue.
• Two-Step Verification: An additional verification layer is available to enhance the security of your account.

As a 3qqee user, you have the following rights over your own information:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a summary of the information stored.

7.2 Right to Correction

If any information in your profile is incorrect or incomplete, you have the right to request a correction. This can be done directly from your account settings or through our support team.

7.3 Right to Deletion

In certain circumstances, you may request to close your account and delete your personal information. However, some information may need to be retained for a set period due to legal obligations or ongoing transactions.

7.4 Data Portability

Contact our support team to receive a copy of the information you have provided in a structured, commonly used digital format.

7.5 Right to Object to Processing

You have the right to object to the use of your information for marketing communications. Such requests can be sent to our support team at any time.

3qqee retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Active Accounts: All relevant information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal compliance, dispute resolution, and fraud prevention.
• Financial Transaction Records: Transaction information must be retained for a set period in accordance with financial regulatory requirements.
• Analytical Data: Anonymous analytical data may be retained for a longer period, as it contains no personal identifiers.

All services on 3qqee are intended solely for individuals aged 21 and above. We actively prevent minors from accessing our platform and apply age verification processes for this purpose.

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the associated data.

If you suspect that a minor you know is using 3qqee, please inform our support team.

3qqee reserves the right to amend or update this Privacy Policy as needed. For significant changes, we will notify you through the following methods:

• By displaying a clear notice on the website
• By sending a message to your registered email address
• Via a pop-up message after login

Continued use of the platform after changes are made will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.